Privacy Policy
1. Introduction
Welcome to Cozy Makeovers (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://cozymakeovers.com, contact us, or use our services.We act as the Data Controller for any personal information you provide to us.
2. What Information We Collect
We may collect, use, store, and process the following types of personal data:
a) Information you provide directly • Name, email address, and phone number (for quotes, contact forms, or customer enquiries) • Address or postcode (for on-site visits and estimates) • Any additional information you include in your message or project enquiry
b) Automatically collected dataWhen you browse our website, we may automatically collect: • IP address, browser type, and version • Device type and operating system • Referring URLs and pages visited • Time and date of access
This data is collected via cookies and similar technologies (see Section 7: Cookies).
3. How We Use Your Personal Data
We use your information only when necessary and for the following lawful purposes: • To respond to your enquiries or provide a quote for our services • To deliver our painting, decorating, and renovation services • To send administrative or service communications (e.g., appointment confirmations) • To improve our website, services, and customer experience • To comply with legal obligations or resolve disputes
We process your personal data based on one or more of the following lawful grounds: • Performance of a contract (e.g., providing a quote or carrying out agreed services) • Legitimate interest (e.g., improving services, preventing fraud) • Consent (for marketing communications or cookies) • Legal obligation (where applicable)
4. Marketing and Communications
We will only send you marketing emails or messages if you have explicitly given your consent to receive them.You may withdraw your consent at any time by contacting us at moc.srevoekamyzoc%40ofni or clicking “unsubscribe” in any email.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Sharing of Personal Data
We only share your personal data where it is necessary and lawful, including: • Service providers and contractors who support our operations (e.g., website hosting, analytics, or IT support) • Regulatory authorities or law enforcement i,f required by lawAll third parties are required to respect the security of your data and process it in accordance with the UK GDPR.
We do not transfer your data outside the UK or European Economic Area (EEA).
6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including: • Active customer communications: up to 24 months after your last interaction • Financial and service records: up to 6 years (for legal/tax purposes)
After these periods, your data will be securely deleted or anonymised.
7. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.
You can control or delete cookies through your browser settings.By continuing to use our website, you consent to the use of cookies as described in our Cookie Policy.
Types of cookies we may use: • Essential cookies – required for website functionality • Analytics cookies – to understand how visitors use our site (e.g., Google Analytics) • Marketing cookies – for ad performance tracking, if applicable
8. Your Data Protection Rights
Under the UK GDPR, you have the following rights: • Access – request a copy of your personal data we hold • Rectification – correct any inaccurate or incomplete information • Erasure – request deletion of your data (“right to be forgotten”) • Restriction – request limited processing of your data • Portability – request transfer of your data to another organisation • Objection – object to processing based on legitimate interests or direct marketing • Withdraw consent – at any time, where consent was the legal basis for processing
If you wish to exercise any of these rights, please contact us at moc.srevoekamyzoc%40ofni.You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been mishandled.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls.However, please note that no method of transmission over the Internet is 100% secure.
10. Links to Other Websites
Our website may contain links to third-party websites (e.g., Instagram, WhatsApp, Google Maps).We are not responsible for the privacy practices or content of such websites. Please review their privacy policies when visiting.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Cozy MakeoversEmail: moc.srevoekamyzoc%40ofniWebsite: https://cozymakeovers.comRegistered in: United KingdomService area: London